Need help? We’re here for you.
At YourSecret, we want your experience to feel simple, private, and clear. Our support team can help with account questions, app issues, Brain matching, private chats, safety reports, privacy inquiries, and general product feedback.
How Can We Help You?
- Account access and technical identifier issues.
- Bugs, app glitches, loading problems, or interface issues.
- Questions about Brain matching, private chats, masks, 24-hour message expiration, or how YourSecret works.
- Concerns about user behavior, safety violations, reports, or appeals.
- Privacy-related questions or requests.
- Product feedback and feature suggestions — we are always listening.
Ways to Reach Us
Email Support
support@yoursecret.org
This is our primary support channel for technical issues, bug reports, account questions, safety concerns, and app-related assistance.
We’ll review your request and respond as soon as possible.
Our Response Time
- Normal inquiries: 1–3 business days
- Urgent safety concerns: within 24 hours when possible
Please include relevant details such as your device type, app version, approximate time of the issue, screenshots if available, and a short description of what happened. This helps us investigate faster.
Your Privacy Comes First
YourSecret is built around privacy-first communication and responsible data practices.
Support messages are used only to help resolve your request. We aim to minimize unnecessary data collection and handle support inquiries with care.
Please avoid sending sensitive personal information unless it is needed to solve the issue.
Before You Contact Us
Please review our FAQ page first — many common questions about accounts, Brain matching, private chats, masks, 24-hour message expiration, and app mechanics may already be answered there.
If your request is about another user’s behavior, reports, moderation, or content standards, please also review our Community Guidelines and Safety Center.
Thank you for being part of YourSecret.
Together, we are building a more private and human way to meet, connect, and start real conversations.
YourSecret — Match by Mindset.
Thoughts. Moods. Interests. Not profiles.