Contact the YourSecret team for product support, privacy inquiries, safety reports, legal matters, partnerships, press, and career opportunities.
YourSecret is a mindset-based matching app developed by Farnora Limited, Ireland. We help people meet, connect, and start real conversations through thoughts, moods, interests, and private 1-on-1 chats — not public profiles, photos, followers, or social pressure.
Our product vision is simple:
Match by Mindset.
Thoughts. Moods. Interests. Not profiles.
Whether you have a question about the app, need support with your account, want to report a safety issue, or are interested in working with us, the right contact information is listed below.
General Inquiries & Product Support
For general questions about YourSecret, app functionality, account access, Brain matching, private chats, or user experience, contact our support team.
Email: hello@yoursecret.org
Typical response time: 1–3 business days.
Privacy, Safety & Legal Matters
For privacy requests, legal questions, data protection matters, policy concerns, or serious safety reports, contact our legal and trust team.
Email: legal@yoursecret.org
YourSecret is built around privacy-first communication, user control, and responsible data practices. Users do not need real names, personal photos, followers, or public profiles to start private conversations.
Partnerships, Press & Brand Inquiries
For media requests, press coverage, creator partnerships, student ambassador opportunities, brand collaborations, or community growth initiatives, contact our brand team.
Email: brand@yoursecret.org
We are especially interested in partnerships connected to Gen Z, millennials, student life, digital culture, privacy-first products, AI-assisted connection, and new ways people meet and communicate online.
Careers & Internships
Want to help build a new form of social connection?
We are always open to hearing from talented product builders, developers, designers, AI/NLP specialists, trust and safety professionals, growth marketers, content creators, and students interested in internships.
Email: careers@yoursecret.org
You can also visit our Jobs & Internships page for more information.
Report a Problem or Abuse
If you encounter a bug, technical issue, suspicious behavior, harassment, unsafe content, or a violation of our Community Guidelines, please contact our support team.
Email: support@yoursecret.org
Please include as much detail as possible, such as:
- Device type
- App version
- Approximate time of the issue
- Screenshots, if available
- Description of what happened
This helps our team investigate and respond faster.
Urgent Safety Resources
YourSecret is not an emergency service, crisis hotline, or medical provider.
If you or someone else may be in immediate danger, please contact local emergency services immediately.
If you are in the United States and need urgent emotional or crisis support, you can call or text 988 to reach the Suicide & Crisis Lifeline.
For life-threatening emergencies, call 911 or go to the nearest emergency room.
🧐 Before You Write
Many common questions are covered in our Help and Safety pages, including:
- Account access
- Private chats
- 24-hour message expiration
- Brain matching
- Reports and moderation
- Privacy and data practices
- Community Guidelines
Please review our FAQ and Safety Center before contacting us — your answer may already be available there.
Confidentiality Emails sent to YourSecret support channels are handled with care, privacy awareness, and data minimization principles. Please avoid sending unnecessary sensitive personal information unless it is required to resolve your request.
YourSecret — Match by Mindset.
Thoughts. Moods. Interests. Not profiles.